Terms of Service

1. Agreement

These Terms govern your use of Remly and related services, operated by REMLY LLC. By creating an account or using Remly, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 to use Remly. By using the Service you represent that you meet this requirement and can enter into these Terms.

3. Your account

You sign in with a Google account or an email magic link. You are responsible for the security of your account, may not share it, and must provide accurate information. We may suspend or terminate accounts that violate these Terms.

4. The Service

Remly is a semantic, cross-source search and knowledge layer: a web platform at app.remly.it plus a companion Mac app that indexes files on your device. It lets you search by meaning and ask questions across your local files and the sources you connect, with a built-in MCP server so other AI tools can query the same indexed knowledge. We may update, modify, or discontinue features, with reasonable effort to notify you of significant changes.

5. Subscriptions and payment

Remly is a paid service with a free trial. Payments are processed by Stripe; by subscribing you authorize recurring charges at the applicable rate, billed in advance. You can cancel anytime; cancellation takes effect at the end of the current billing period, and access continues until then. We do not offer refunds for partial periods; contact team@remly.it for billing errors. We may change pricing with at least 30 days’ notice, and you may cancel before it applies.

6. Automatic renewal

Your subscription automatically renews at the end of each billing period at the then-current rate until you cancel. By starting a trial or a subscription, you authorize us, through Stripe, to charge your payment method on a recurring basis. We disclose these renewal terms at checkout and, where required, send a reminder before a trial converts to a paid subscription. You can cancel anytime from the customer portal in your account settings or by contacting team@remly.it; cancellation takes effect at the end of your current billing period.

7. Free trial

New accounts receive a free trial with a file-index cap to manage costs. No payment is required to start, but a valid payment method is required at signup. If you do not cancel before the trial ends, your subscription begins automatically and your payment method is charged.

8. EU/EEA consumer withdrawal right

If you are a consumer in the EU or EEA, you have a right to withdraw from a purchase within 14 days. Because Remly is a digital service you can use immediately, by starting to use a paid feature within this period you request immediate performance and acknowledge that your right of withdrawal ends once the service has been fully provided. To exercise this right where it applies, contact team@remly.it.

9. Referral program

Paying subscribers may receive a referral link. Referred friends receive an extended trial, and when a referred friend converts to a paid subscription, the referrer receives additional time added to their billing cycle. We may modify or discontinue the program at any time. Abuse, including fake accounts or self-referrals, may result in termination.

10. Acceptable use

You agree not to use the Service to break the law, infringe others’ rights, index files you do not have the right to access, reverse engineer or disassemble the application, interfere with the Service or its infrastructure, circumvent usage limits, billing, or access controls, or build a competing product. We may suspend or terminate accounts that violate these Terms.

11. Intellectual property

Remly, including its software, design, brand, and content, is owned by REMLY LLC. These Terms grant only the limited right to use the Service as a subscriber. Your files and content remain yours; we claim no ownership of what you index or search.

12. Third-party services

Remly integrates with Google (sign-in), Clerk (authentication), OpenAI (AI), Stripe (payments), Supabase (database and storage), Vercel (hosting), Inngest (background jobs), Resend (email), and PostHog (analytics), and connects to the sources you authorize – the current list is in our Privacy Policy. Your use of those services is subject to their terms; we are not responsible for their availability, accuracy, or practices. Connected-source content is processed to index and search it on your behalf and stored as described in our Privacy Policy.

13. AI features disclaimer

The Ask feature generates responses using AI and may be inaccurate, incomplete, or misleading. You should not rely on AI responses as professional, legal, medical, or financial advice. We are not responsible for decisions made based on AI-generated content.

14. Availability and support

We strive to keep the Service available but do not guarantee uninterrupted access. Support is available at team@remly.it; we aim to respond within a reasonable timeframe.

15. Limitation of liability

To the maximum extent permitted by law, REMLY LLC is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of data, profits, or business interruption. Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim. The Service is provided “as is” and “as available” without warranties of any kind.

16. Indemnification

You agree to indemnify and hold harmless REMLY LLC, its officers, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party rights.

17. Termination

You may delete your account anytime from your account settings, or by contacting team@remly.it. On deletion we remove your data as described in the Privacy Policy, after the recovery window set out there. Deleting your account does not erase the index the Mac app stored on your device; uninstalling the app does not either. To remove it, delete ~/Library/Application Support/Remly/. We may suspend or terminate your account for violations, with or without notice.

18. Miscellaneous

Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and REMLY LLC regarding the Service.

Severability: if any provision is found unenforceable, the rest remains in effect.

No waiver: our failure to enforce a provision is not a waiver of it.

Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.

19. Governing law

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of Cuyahoga County, Ohio.

20. Changes to these Terms

We may update these Terms. For material changes we will update the effective date and notify you by email or in-app. Continued use after changes take effect constitutes acceptance.

21. Contact

Questions about these Terms: team@remly.it. REMLY LLC · remly.it · team@remly.it